Help & Customer Service


Where do you ship to?

We have literally shipped to every corner of the globe. Australia, Asia, all over the United States, Canada, Middle East, Europe (including central and Eastern), Russia, Australia...everywhere. Please email us - - for a shipping quote. We use various different carriers depending on the size of the goods and destination. On bigger sized items we can help with the cost of shipping as an incentive to buy. We appreciate shipping can work out quite expensive so we are here to help getting these wonderful items into your home. Please get in touch. If it is a large order you would like to purchase we can also organise a large container which will work out more cost effective.

How long does shipping take?

UK shipping we look at a 3-5 day turnaround from payment and we have a network of couriers for different parts of the country. Please get in touch for a quote.

How long does shipping to the rest of the world take?

It depends where you are and how much you want to pay! We can quote air freight, which is quicker, to all parts of the world - Americas, Asia, Australia, Middle East, Russia - but it will cost more. If there is less urgency on receiving goods then we can ship via sea freight. Again it depends where you are in the world. Please get in touch for a shipping quote and we can tailor the service to your needs.

Will my goods arrive safe?

We will do our best to ensure they do. With over forty years experience in the business we will expertly pack the goods and it is of course in our interest to ensure they arrive safetly. For smaller porcelain and other delicate pieces we will double box and insulate with foam and polystyrene peanuts. For larger pieces - particularly if they are delicate such as marble or porcelain - we will build a wooden crate around the item. All our goods are also sent fully insured.

Can I view items before purchasing?

Yes, all goods can be picked up from our showroom:

Canonbury Antiques
Redwell Wood Farm
Ridge Hill
Potters Bar
Hertfordshire EN6 3NA
+ 44 01707 644877

Do you accept layaway / payment plans on items?

Yes - we are happy to negotiate payment over a number of months. Please contact us if there is a piece you would like to do a payment plan on.